Media Coverage

According to a new research from INFORMS Journal Information Systems Research, better management of customer care on Twitter is responsible for a 19% increase in customer satisfaction. An increase of almost 20% is amazing for any positive business metric. But, when it is in customer satisfaction, it is that much better. The research looked at data from Twitter service accounts among the four big telecommunications firms in the United States. It found out AT&T and Verizon had an edge against Sprint and T-Mobile when it came to customer care online.

High school athletes across the Midwest are playing football this fall and the Big Ten announced Wednesday morning it would resume the sport, too. But Gov. J.B. Pritzker has slammed the door on the possibility that Illinois high school players will join in, saying football and other contact sports are still too risky in the midst of the COVID-19 pandemic.

Scott Nestler NBC Sports on September 12, 2020

As beauty salons reopen across the US, they may eventually be able to offer mani-pedi-vaccine combos. The US Centers for Disease Control and Prevention (CDC) is weighing beauty salons and other community gathering points as potential distribution sites for Covid-19 vaccines. Though the CDC has told states to be ready to distribute a potential vaccine by late October, distribution logistics are still being worked out. Government experts are debating who should be first in line to receive a vaccine; once that’s decided, the government will need to plan how to deliver shots to those who need them first. All options are on the table.

Vaccine trials are in full swing in an effort to find a shot at beating COVID-19. But who will get the first inoculations? It’s a complicated equation hinging on shipping, storage, availability and risk level. Combine all of this with trial results for different vaccine candidates and the Centers for Disease Control has come up with a COVID-19 vaccine dosing schedule that could have millions getting their shot by December. As students head back to school and employers increasingly welcome returning workers it becomes even more critical for herd immunity.