Has the Push for Productivity Gone Too Far?
A mantra is posted everywhere at Amazon’s fulfillment center in Kenosha, Wis.:
Work hard. Have fun. Make history.
Indeed, employees at the distribution hub 65 miles north of Chicago appear to be working hard—certainly maintaining a brisk pace—as they pick and pack orders near wheeled robots and display screens. A network of conveyor belts whisks sealed boxes toward cargo bays, where a worker hand-fits the boxes into trailers.