Tired of waiting on a waiter? New research shows adding a tabletop device can improve restaurant service and revenue
CATONSVILLE, MD, July 29, 2019 – We’ve all been there… you’re out to eat and in need of a refill or the check and the wait staff is nowhere to be found. It slows down business, reduces customer satisfaction and hurts the bottom line. New research in the INFORMS journal Management Science shows to counter this, restaurants should introduce tabletop technology as a demonstrated way to improve service and satisfaction.