Media Coverage

Media articles featuring INFORMS members in the news.

Most Recent Media Coverage

Topic
What’s the one thing your hospitality biz can do to get your online ratings higher? Take the time to respond to reviews, new study finds

What’s the one thing your hospitality biz can do to get your online ratings higher? Take the time to respond to reviews, new study finds

Western Hotelier, September 26, 2017

The scenario is familiar. Your hospitality brand is under attack online from all sides it seems.  Some reviews are thoughtful but most are not, and you’re worried that your brand will suffer, and your business. According to some new research, the one thing you can do that may make all the difference is to take the time to respond.  According to a forthcoming study in the INFORMS journal Marketing Science, a leading academic marketing journal, management responses can not only lead to higher ratings for businesses, but also more substantive reviews even if they aren’t all positive. 

Polluting Chinese manufacturers: Do their misdeeds drag down the shares of their customer companies overseas?

Polluting Chinese manufacturers: Do their misdeeds drag down the shares of their customer companies overseas?

UCLA Anderson Review, September 19, 2017

Manufacturer contributions to China’s poisonous rivers and life-threatening smog are well documented in the decade since the government started publicizing polluting events and safety violations. But whether environmental ignominy at Chinese businesses is a problem for the thousands of overseas companies that buy their products has been less clear. New research in the INFORMS journal Manufacturing and Service Operations Management by Hong Kong Polytechnic University’s Chris K.Y. Lo, UCLA Anderson’s Christopher S. Tang and Hong Kong Polytechnic’s Yi Zhou, Andy C. L. Yeung and Di Fan finds that Chinese manufacturers that violated environmental regulations drag down the share prices of their overseas customers even more than their own market values.

Rejection tolerance influences choice of dating sites

Rejection tolerance influences choice of dating sites

Carlisle Wellness Netowrk, September 13, 2017

In a new study in the INFORMS journal Management Science, researchers discovered your choice of which dating site to use should depend on your tolerance of rejection. If you can handle rejection, more choices may be best. However, if you do not want to go the volume route, the site you chose may be more expensive.

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Ashley Smith
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Artificial Intelligence

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

Why 23andMe’s Genetic Data Could Be a ‘Gold Mine’ for AI Companies

TIME, March 26, 2025

The genetic testing company 23andMe, which holds the genetic data of 15 million people, declared bankruptcy on Sunday night after years of financial struggles. This means that all of the extremely personal user data could be up for sale—and that vast trove of genetic data could draw interest from AI companies looking to train their data sets, experts say.

Healthcare

Want to reduce the cost of healthcare? Start with our billing practices.

Want to reduce the cost of healthcare? Start with our billing practices.

The Hill, March 11, 2025

Robert F. Kennedy Jr., as the new secretary of Health and Human Services, is the nation’s de facto healthcare czar. He will have influence over numerous highly visible agencies, including the Centers for Disease Control and Prevention, the National Institutes of Health and the Food and Drug Administration, among others. Given that healthcare is something that touches everyone’s life, his footprint of influence will be expansive. 

We all benefit from and are hurt by health insurance claim denials

We all benefit from and are hurt by health insurance claim denials

Atlanta Journal Constitution, January 23, 2025

Health insurance has become necessary, with large and unpredictable health care costs always looming before each of us. Unfortunately, the majority of people have experienced problems when using their health insurance to pay for their medical care. Health insurance serves as the buffer between patients and the medical care system, using population pooling to mitigate the risk exposure on any one individual.

Supply Chain

Experts warn logistics industry stakeholders to make contingency plans

Experts warn logistics industry stakeholders to make contingency plans

Seafood Source, March 10, 2025

In their March 2025 forecasts, shipping and logistics experts are warning those who rely on the industry to expect continued disruption, and in order to survive a chaotic landscape, they are advising businesses to spend money conservatively, work with trusted partners, and make comprehensive contingency plans.

Climate